    |
iSignage drives iQueue with reporting for The Hongkong Electric Company, Limited at Electric Centre Oct, 2017 The Hongkong Electric Company, Limited (HK Electric), commenced operations in 1890 and is one of the longest-established utility companies in the world. HK Electric is the sole electricity provider and its business cover power generation, transmission and distribution, supply and customer service to more than 570,000 commercial and residential customers in Hong Kong. To cope with the operation, HK Electric management was looking for an innovative queuing system to help them managing their customers. In Oct 2017, HK Electric has appointed iSignage to design, build and implement the iQueue – digital queueing system. With iQueue, managers of HK Electric are able to access over 20 types of operation report which are capable of extracting comprehensive insights in terms of customer flows, staff performance, service area efficiency and making sure all service levels are met. |