AXA deploys iQueue digital queueing system with e-Ticket and task management at Miramar Tower
July, 2017

Nowadays, a queue management system is important to the service center, like helping to control queuing and customers flow, increase sales and cross-sales efficiency.

AXA was founded in early 19th century, AXA has 107 million customers worldwide and serviced by 165,000 employees in 64 countries. Today, over one million customers in Hong Kong and Macau and AXA HK keep offering a wide range of life, health, property and casualty protection to help customers achieve stability and prosperity.

In order to commit a better customer service, AXA Hong Kong has implemented iSignage’s iQueue queueing management solution to manage the customer flow since July 2017. With iQueue, the customers of AXA are able to select their preferred service and key in local mobile phone number through the touch monitor at the entrance of reception area, then the e-Ticket will be sent to their mobile phone via SMS or they can get the traditional printed ticket as well.

Except e-Ticket, AXA Hong Kong also looking for a queueing system with the task management which enables AXA staff to reassign and insert customers to another queue with different service category and using the same ticket number.